FAQS 



Flower Availability and Changes

Whilst we endeavor to ensure that our arrangements look similar to the images provided; We reserve the right to substitute flowers of equal or greater value based on seasonal availability and market conditions while maintaining the overall look and quality of the arrangement.



Flower Care

For Bouquets

Remove flowers from wrapper as soon as possible.
Cut flower stems by 2-3cm and place in fresh water.
Keep in a cool area and away from direct sun.
Refill water daily to ensure all stems are touching the water.
Change water after a few days or when water turns cloudy.
When changing water, re-cut flower stems before placing back in water.

For Foam base arrangements

Keep in cool area and away from direct sun.
Add water to foam daily to keep flowers hydrated.


For Foam-free arrangements

Keep in a cool area and away from direct sun.
Refill water daily to ensure all stems are touching the water.
Change water after a few days or when water turns cloudy.
When changing water, re-cut flower stems by 2-3cm before placing back in water.


Final step, ENJOY YOUR BEAUTIFUL FLOWERS 😊💕


Can I specify a delivery time?

You are able to choose your delivery time slot upon checkout.  

We will use our best efforts to deliver your order within the chosen time. However, delays may occur due to circumstances beyond our control eg. traffic, weather conditions, higher demand of drivers etc. Hence, we cannot promise a specific arrival time. 

If you would like to have a specific delivery time, kindly contact us at +6010-2270315 we will do our best to meet your delivery requirements.

Alternatively, you may arrange for self pickup (you can schedule your own Grab/Lalamove). 


Do you do same day deliveries?

Yes! Kindly contact us on WhatsApp +60102270315 and we will do our best to accomodate your request.


Is Self Pick-up available? Where is the store located?

Yes, you may collect your order.

Pick-up location: 2, Jalan TPT 10, Taman Puchong Tekali, 47100 Puchong, Selangor.


What payment options do you accept?

We are pleased to accept any of the following methods of payment for purchases made online at cincerelyflower.com:

  • Bank Deposit

  • MasterCard/Visa

  • GrabPay

  • TouchNGo

  • QR Pay